Rochester Industrial Control has SMT and thru-hole printed circuit board assembly services

"The response of the RIC team was exceptional! We had a critical need for products that RIC had not previously assembled. Access to the production personnel was greatly appreciated and made all the difference. Every effort was made to ensure that the product shipped as promised. Overall, I am very pleased and would like to extend my sincere appreciation to Eric, Steve, Tom, Tammy, and the entire staff at RIC. Great Job!"

"I have placed two orders with RIC, the delivery and service was exceptional for both. I will keep RIC in mind for any possible future business."

"Since I have taken over the RIC account and have worked closely with Tammy Russell, we have seen great strides with RIC. We have pushed very hard at times with our demands and we appreciate all the hard work and efforts to meet our customer demands. Thank you."

"RIC is always responding to my needs in a professional way. It is always a pleasure do any business with RIC. Look in the future to do even more business with RIC. Thanks."

"During the brief period of time that I had contact with your company, I was impressed with the responsiveness and proactive nature with which all of my requests were met. Tammy has been exceptional to deal with and very strong in her ability to help us meet our manufacturing requirements!!"

"It’s a pleasure to work with a company that really cares. I have put a lot of demand on your production in the last few months and you have not let me down. Thank you for your support."

"Tammy Russell is my contact person and she goes above and beyond to try to guarantee my satisfaction with not only pricing, but expediting dates to try to meet the customer demands. She definitely deserves “Employee of the month”. As far as our company's satisfaction she has been jumping through hoops to get us what we need, when we need it. Hats off to you Tammy! "

"I would like you all to know how appreciative I am of the effort Rochester Industrial Control put forth during the push to get circuits boards redesigned, populated and assembled into complete wetness detector assemblies. They were essentially a one stop shopping resource that was capable of circuit board re-layout, component selection advising, prototyping and production assembly. They carried the main effort gathering components since we only had a small lot of old wetness detectors to help fill the components void. They followed through with the board layout and part availability tasks while I was able to concentrate on the verification documents, the board assembly release drawing package and expediting the harvested assemblies. RIC is a valuable resource in our procurement path."

"Tammy, Thanks for all the help and support you and your team has given us during this year. Please let everybody know we appreciate the support given to provide our customer with what they need."

--A worldwide electronics manufacturing services provider

"Communication with Heather to resolve issues is usually easy and productive. So far the quality of work that we have observed from RIC is good. It is a pleasure doing business with you."

--An alternate energy research center

"My inside sales contact is Tammy who is an asset to your company in every way. Your engineering staff is always available for any problems that we may have."

"We have enjoyed working with RIC. We look forward to a strong relationship with RIC for many years to come."

"It is always a pleasure to work with Tamra Russell and Robin Ferguson as a team they are able to get the parts we need ASAP to meet our customer demands. I can always depend on Tamra to get back to me with an answer on a part in a workable time line. I had a great year in 2004 working with RIC in many timeline situations."

"GREAT JOB!!! Thank you for all your extra efforts and, please, thank everyone else on the Tiger Team who helped make this happen! We really appreciate what you have done and will be in touch again, I am sure. Thank you, again, from all of us."

"We have had a very good response in spite of the circumstances that this transfer had. Tammy has been very helpful in trying to meet our needs. Overall RIC has provided us good service. We have never needed to go over Tammy Russell to get an issue resolved.

Your staff has always been very helpful with a good attitude anytime their expedite & status information has been required. We look forward to doing continued business with RIC.

"I currently find RIC to be one of the best over seas suppliers that I use. They do their best to meet unrealistic delivery requirements, also the internal sales team are always available and ready to help.

"We ran into a problem with one of our oldest and largest customers, and the folks at RIC have really stepped up in this situation. People from all areas of your organization were needed to help out and all have. My main contact is Maureen and she knows how much I appreciate what she and others have done. I didn't feel like that was enough so I am sending this to you. Please let everyone know their efforts are appreciated. In this situation this includes the coating house as well. In a market as competitive as the one we are in, it takes the entire supply chain to succeed."

"I am very impressed with RIC’s handling of our order from RFQ to delivery. First articles were delivered in a timely fashion and once RIC received the materials they expedited the build for very quick turn around without delay. We’re very pleased with RIC customer service!"

"Tamra Russell is a great contact person who always goes over and above what is required when our needs are inside lead-time due to schedule increases. I work with many vendors and Tamra is surely one of my best contacts from the stand point of trusting in what she says and knowing she comes through with our requirements . RIC is lucky to have such a dedicated employee."

"Thank you and the rest of the staff there that participated in this unique and complex coordinative effort. We were very pleased with the fabricated finished product. We would easily consider RIC to be at the top of our list for any of our future projects that involve custom-configured electronics assembly. We've appreciated your attention to providing excellent customer relations through every phase of our project.

We'll look forward to teaming with the fine folks at RIC for other future projects."